FREQUENTLY ASKED QUESTIONS

NOTE: We are closed until May 1, 2008. No orders can be accepted at this time. Our apologies for this inconvenience.

How do I order?
There are two ways to order your photo greetings: 1) email 2) regular mail. If you choose to use regular mail, print the order form, fill it out and mail it with your picture(s) to:

Unique Greetings
609 Erin Lane
Nashville, TN 37221

Minimum order is 50 cards. All photographs will be returned to you.
Please do not send negatives or slides. The actual picture will work perfectly.


If you choose to order via email, use the order form as your guide to send an email describing what you would like on your card. Include the type and size of card, desired text and credit card information. Attach your photo(s) to the email as a .jpg or .bmp file at a resolution of 300 dpi or greater. We will change the size and do any necessary editing or touch-ups to prepare your photo for the card at no additional charge.

How long before my order is completed?
The average turnaround time for most orders is 8 to 10 business days. Add shipping time to that, and you're looking at approximately a little over two weeks from the time your order is received.

How do I know my order was received?
When your order is received via email or regular mail, we will send you a confirmation email letting you know that your order was received, the cost of your cards and an estimated completion date.

How do I know I will like what you create?
Before your cards are printed, you will have an opportunity to review and approve your card design. We urge you to proof a hard-copy (which will be mailed to you) before you purchase. There are no refunds and this way you'll know exactly what you're getting.

When will my credit card be billed?
You will be billed before the final printing of your cards. Your cards will be printed after your approval is received.

Do I have to use one of your samples?
No. The idea behind Unique Greetings is exactly as our name says… Unique. Your card can be any way you want it to be - any size, any text, single or multiple pictures, silly, serious, artsy or simple. We consider the samples to be just templates to give you ideas. Each and every card we design is different. That's because you create it. We are always willing to make suggestions and offer ideas. It's your project; we're just here to help.

What if I like a sample, but want to change some things?
That's what the samples are for - to give you an idea of our capabilities, and give us an idea of what you're looking for. Simply refer to the sample number you like and request what changes you'd like to be made to your personalized card.

Do envelopes come with my cards?
Yes, all orders come with matching envelopes.

Do you accept international orders?
Sorry, only orders within the U.S. will be accepted.

Can you edit my photo?
Absolutely. If you want people or items removed, minor or major touchups, black & white, sepia tone, you name it - we can do it. Just ask.

Do you have a refund policy?
There are no refunds on photo cards. You are encouraged to proof a hard-copy of your card (which can be mailed to you) before the final printing. That way you know exactly what you're paying for. You do not have to take the time to proof a hard-copy, but you are urged to order in time to do so.

Can you mail me a few samples of your cards?
I'm sorry, but we do not send out samples. We try to keep the cost of our cards down and have opted to mail out a hard-copy of a customer's card for free for them to proof. In order for this to be a free service, we cannot mail you a sample unless you are a current customer and it is your own card that you wish to proof before you decide to purchase.

 


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